Technical Support Services

Certeon offers an annual comprehensive service contract for customers offering 24 x 7 x 365 technical support. Service technicians are available around the clock to support customer needs.

Certeon’s Comprehensive Service Features:

• Technical phone support - 24 x 7 x 365
• Software upgrades and support for maintenance, minor, and major releases
• Complete problem tracking, management and escalation
• Complete problem diagnosis, tracking, and escalation
• Case management
• Extended self-help support via Certeon's online Web Assist portal
• E-mail support
• FTP access to technical material and code updates

Automated Technical Support

Certeon offers automated technical support capabilities through our Web portal, providing customers with the ability to escalate a case to Certeon’s technical support organization; create, view, and modify Certeon problem cases, search through Certeon’s solution database; obtain Certeon product documentation and release notes; and access Certeon’s FTP server.

Dedicated To Customer Support

The Certeon Service organization is dedicated to customer success. Working together with our customers, Certeon support personnel rapidly diagnose issues, simulate issues in our lab, and supply workarounds and resolution to customer problems; implementing the best overall solution. Our support engineers are highly trained and focused on achieving the optimum application acceleration for our customers.